Get in Touch With Us
Need to contact List of Sweepstakes Casinos? This page explains what we can help with, what to include in your message, and where to go for problems we can't solve. We are an independent comparison site, so some questions are better sent to the sweepstakes casino itself.
Disclosure: we may earn a commission if you sign up with an operator through links on this site. Commission does not decide how operators are ranked or what we say about them.
What we can help with
Write to us about anything on the site. The most common reasons are:
- Corrections: Sweepstakes casino terms, eligible states, redemption minimums and bonus details change often. If something on a page looks out of date, tell us which page and what you saw.
- Questions about our lists: Ask how we review operators, what the editorial ratings mean, or why an operator sits where it does. Ratings are editorial opinions, not customer-review scores.
- Suggestions: Is there a newly launched sweepstakes casino or a topic you'd like covered? We'll consider it, though we can only rank operators we have reviewed.
- Business and editorial enquiries: Operators and publishers are welcome to introduce themselves. Please note that payment cannot buy a higher position.
- Responsible play concerns: If you'd like guidance on support resources, say so in your message.
What we can't do for you
We don't run any of the platforms we cover, so we can't see or change your account. We also can't give legal or tax advice. For these issues, go to the operator directly:
- Account access, passwords and verification (KYC) requests
- Coin purchases, coin packages and billing questions
- Prize redemption status, minimums, limits and processing times
- Missing Free Coins, daily rewards or promotional Sweeps Coins
- Complaints about a specific operator
Look for a Support, Help or Contact link on the operator's site or app, and check its official rules and terms. Keep screenshots, dates and any reference numbers, since they speed up a reply.
How to write a message we can act on
- Give the page address or name of the page you're writing about.
- Say what you found and what you expected, in a sentence or two.
- If it concerns an operator, name it and tell us which state you're in. Availability varies by state.
- Include the date you saw the information, because terms can change.
- Send a link or screenshot of the operator's terms if you have one.
Please don't send passwords, ID documents or payment card details. We never need them.
What to expect after you write
A member of our editorial team reads each message. We don't promise a set reply time, and we can't answer every request for account help. Where a correction is verified, we update the page and note the fact-check date.
Before you contact an operator
A few quick checks often solve the problem:
- Confirm your state is eligible and that you meet the minimum age, which is 18+ at some operators and 21+ at others.
- Read the no purchase necessary rules. A free method of entry is generally available, and buying coins is optional.
- Check redemption rules, including minimums, identity verification and processing times, before you expect a payout.
- Remember that outcomes in casino-style games are based on chance and are never guaranteed.
Support for problem play
If play has stopped feeling like entertainment, step away and use the tools the operator provides, such as purchase limits, time-outs or self-exclusion. Free help is also available from the National Council on Problem Gambling and Gamblers Anonymous. Gambling blocking software can help too. Sweepstakes casinos are for adults of legal age only.
Looking for something else?
This site focuses on US sweepstakes and social casinos. Our reader guide on non GamStop casinos is aimed at a different market, so check that it fits your situation before relying on it.
Thank you for helping us keep the information accurate.